"I'm sorry you feel that way" is not an apology

How conditional and vague apologies deepen wounds instead of closing them

There is a particular kind of apology that almost everyone has received at least once. It usually starts with something like, “I’m sorry if you were offended,” or “I apologize, but you have to understand where I was coming from.” It sounds, on the surface, like something. It has the word “sorry” in it. It even comes with an expression that approximates …